Problem Note 51907: Using a customized opt-out link in SAS® Digital Marketing does not work in the web view of e-mails
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In SAS Digital Marketing, you can use a customized opt-out link by setting the Advanced Server Property, IncludeOptOutLinkHtml, using $OPTOUT$ with your required message.
The link works correctly in the e-mail of the recipient, but it does not work in the web view of the e-mail. The following error occurs when you click a customized opt-out link in the web view of an e-mail:
Your unsubscribe request failed because the e-mail address specified was invalid.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 |
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Home Premium x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Professional 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Professional x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Ultimate x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows Vista | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| 64-bit Enabled HP-UX | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| HP-UX IPF | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Linux for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Solaris for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
A fix for this issue for SAS Digital Marketing 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K90.html#51907| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2014-03-05 15:57:27 |
| Date Created: | 2013-12-23 09:48:07 |