Problem Note 51764: A campaign group opens slowly in SAS® Customer Intelligence Studio
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When you open a campaign group in SAS Customer Intelligence Studio that has a large number of member campaigns, the performance is slow.
For example, a small campaign group with 5 member campaigns, each with only 3 nodes, can take approximately 7.5 seconds to open.
When there is a large number of member campaigns in the group, loading them all can take a while.
Also, when a campaign group is opened, the member campaigns are currently all loaded to determine whether there have been any changes to the Custom Details in the Communication node.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Microsoft Windows 8 Enterprise x64 | 5.4 | 6.3 | 9.4 TS1M1 | |
| Microsoft Windows 8 Enterprise 32-bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft® Windows® for x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows 8 Pro 32-bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows 8 Pro x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Enterprise x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Pro | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Pro 32-bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 R2 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 for x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 Datacenter | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 R2 Std | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 Std | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Enterprise 32 bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Enterprise x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Home Premium 32 bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Home Premium x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Professional 32 bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Professional x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Ultimate 32 bit | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Windows 7 Ultimate x64 | 5.4 | 6.3 | 9.4 TS1M1 | |||
| 64-bit Enabled AIX | 5.4 | 6.3 | 9.4 TS1M1 | |||
| 64-bit Enabled HP-UX | 5.4 | 6.3 | 9.4 TS1M1 | |||
| 64-bit Enabled Solaris | 5.4 | 6.3 | 9.4 TS1M1 | |||
| HP-UX IPF | 5.4 | 6.3 | 9.4 TS1M1 | |||
| Linux | 5.4 | 6.3 | 9.4 TS1M1 | |||
A fix for this issue for SAS Marketing Automation 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E08.html#51764A fix for this issue for SAS Marketing Optimization 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/G05.html#51764A fix for this issue for SAS Marketing Automation 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E88.html#51764| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2013-12-06 10:18:31 |
| Date Created: | 2013-12-05 16:37:36 |