SAS Real-Time Decision Manager sends XML data in web service calls from the SAS^® Decision Services engine server to the SAS Customer Intelligence reporting middle-tier application. After the data is received, it is recorded in the common data model response history, contact history, and presented treatment history tables.

In order to troubleshoot the recording of common data model data, it is sometimes useful to log these XML payloads. To enable this logging in SAS Real-Time Decision Manager 6.1, add the following loggers in the logger section of the SASCustIntelReporting-log4j.xml file:

  
    <logger name="com.sas.analytics.crm.ccs.webservices.ch.CHUpdateImpl" additivity="false">
        <level value="debug"/>
        <appender-ref ref="SAS_FILE"/>
    </logger>
    <logger name="com.sas.analytics.crm.ccs.webservices.pt.PTUpdateImpl" additivity="false">
        <level value="debug"/>
        <appender-ref ref="SAS_FILE"/>
    </logger>
    <logger name="com.sas.analytics.crm.ccs.webservices.rh.RHUpdateImpl" additivity="false">
        <level value="debug"/>
        <appender-ref ref="SAS_FILE"/>
    </logger>

In SAS^® Decision Manager 2.1 and SAS Real-Time Decision Manager 6.3 and later, uncomment the following section instead:

  
    <logger name="org.springframework.ws.server.MessageTracing">
        <level value="TRACE"/>
        <appender-ref ref="ASYNC_FILE"/> 
    </logger>

Operating System and Release Information