Problem Note 50917: Contact history updates are lost when the SAS® Customer Intelligence reporting service and SAS® Customer Intelligence core become disconnected
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If SAS Customer Intelligence core (MAcore) and the SAS Customer Intelligence reporting service (CCS) are deployed on separate web application servers and the MAcore server goes offline, then contact history data that is provided by the CCS does not update the contact history tables.
Any updates that are provided by the CCS during the MAcore down time are lost, and errors similar to the following are posted to the SAS Customer Intelligence reporting log:
DEBUG 2013-08-21 13:11:22,612 TricklingInsertTimeWaitTask Max attempts before calling STP = 5 :: Attempts so far = 5 :: Message threshold = 50000 :: Time Threshold = 20000 ERROR 2013-08-21 13:11:22,616 TricklingInsertTimeWaitTask Error occurred inside TricklingInsertTimeWaitTask.checkForTricklingRecordsInQueueAndExecute(). Caused by Could not send the message Caused by null Caused by Can not get connection to server. Problem establishing socket connection for InvokerLocator
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Reporting Mid-Tier | Microsoft® Windows® for x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 |
| 64-bit Enabled AIX | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Linux for x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Solaris for x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Marketing Automation 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E88.html#50917| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2013-09-17 11:02:04 |
| Date Created: | 2013-08-29 11:14:19 |