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Problem Note 50606: "Error Synchronizing cache" is returned after a SAS® Real-Time Decision Manager campaign is activated
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When you activate a SAS Real-Time Decision Manager campaign, the following error might be written to the SAS® Decision Services Engine Server log:
2013-04-12 20:02:20,647 ERROR com.sas.rtdm.implementation.EngineManager - Error Synchronizing cache. com.sas.rtdm.smartobj.serializable.RDMSmartObjectException: Error finding SAS Decision Services directory "System/Applications/SAS Decision Services/Decision Services 5.5/SASDSEngineRepository" at com.sas.rtdm.smartobj.impl.OMRRepository.getDirectory(OMRRepository.java:138)
Other time-out errors might also be written to the log for campaigns that are unrelated to the ones that you are activating.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
| 64-bit Enabled AIX | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Linux for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Solaris for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||