Problem Note 50606: "Error Synchronizing cache" is returned after a SAS® Real-Time Decision Manager campaign is activated
When you activate a SAS Real-Time Decision Manager campaign, the following error might be written to the SAS® Decision Services Engine Server log:
2013-04-12 20:02:20,647 ERROR com.sas.rtdm.implementation.EngineManager - Error Synchronizing cache.
com.sas.rtdm.smartobj.serializable.RDMSmartObjectException: Error finding SAS Decision Services
directory "System/Applications/SAS Decision Services/Decision Services 5.5/SASDSEngineRepository"
at com.sas.rtdm.smartobj.impl.OMRRepository.getDirectory(OMRRepository.java:138)
Other time-out errors might also be written to the log for campaigns that are unrelated to the ones that you are activating.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
64-bit Enabled AIX | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
64-bit Enabled Solaris | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
HP-UX IPF | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
Linux for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
Solaris for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Type: | Problem Note |
Priority: | high |
Date Modified: | 2013-08-09 11:55:01 |
Date Created: | 2013-08-02 08:58:27 |