Problem Note 50164: SAS® Promotion Optimization displays "An error occurred in SAS Merchandise Intelligence ... Restart or Exit the application"
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When using SAS Promotion Optimization, the following error message might be displayed:
SAS Merchandise Intelligence
An error occurred in SAS Merchandise Intelligence.
Restart or Exit the application.
The detailed error message that is displayed when you click the Show Details button shows a null pointer exception (java.lang.NullPointerException).
Actions that might cause this issue include the following:
- Selecting the Regional and Alternative Promotions view.
- Closing the Promotions tab.
- Opening the Regional Promotion tab.
- Expanding a regional promotion.
There is no workaround.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Promotion Optimization | Linux for x64 | 5.2_M2 | 5.2_M3 | 9.3 TS1M2 | 9.3 TS1M2 |
| Microsoft® Windows® for x64 | 5.2_M2 | 5.2_M3 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Revenue Optimization 5.2_M2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K36.html#50164A fix for this issue for SAS Size Optimization 3.2_M2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K37.html#50164| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2013-06-12 08:40:02 |
| Date Created: | 2013-06-11 10:40:20 |