Problem Note 50082: SAS® Digital Marketing responses are not updated to the SAS® Customer Intelligence Response History table
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SAS Digital Marketing can be configured so that responses to broadcasts that are initiated through SAS® Marketing Automation campaigns, can update the SAS Customer Intelligence Response History table that is held in the common data model.
If the business context that is in use by SAS Digital Marketing has a name that contains spaces (for example, Financial Services), this update fails.
The SAS® Stored Process Server log might contain the following error:
"2013-05-31T06:11:51,194 INFO [00001012] 10:sascisvc@saspw - MAMsg=Macro[MABCMETA]. Data not available for the BC in use. Check the log for details."
To work around the issue, initially name the business contexts without any spaces. Renaming business contexts is not possible.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Solaris for x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 |
| Linux for x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| HP-UX IPF | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| 64-bit Enabled Solaris | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| 64-bit Enabled HP-UX | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| 64-bit Enabled AIX | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft® Windows® for x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
A fix for this issue for SAS Digital Marketing 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K90.html#50082
This problem occurs when the business context name contains spaces.
| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2013-05-31 14:10:49 |
| Date Created: | 2013-05-31 10:39:19 |