Problem Note 50424: SAS® Digital Marketing might fail to render e-mail content as a web page
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SAS Digital Marketing might fail to render e-mail content as a web page when the system is under a heavy load.
When you click the View as a web page link in the e-mail body, the e-mail should render in a web browser. Instead, the web browser opens and then becomes unresponsive.
Click the Hot Fix tab in this note to access the hot fix for this issue.
The hot fix ensures that the publishing servlet uses a connection pool rather than separate connections for each request, which improves performance. If you want to disable this change, set the following Java option on the web application server JVM that contains the bess.war file:
-Dcom.sas.email.killWherePool=true
For an additional resource, review SAS Note 46051 "SAS Digital Marketing might perform slowly when rendering e-mail as a web page."
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 5.4 | 6.3 | 9.2 TS2M3 | 9.4 TS1M0 |
| 64-bit Enabled AIX | 5.4 | 6.3 | 9.2 TS2M3 | 9.4 TS1M0 | ||
| 64-bit Enabled HP-UX | 5.4 | 6.3 | 9.2 TS2M3 | 9.4 TS1M0 | ||
| 64-bit Enabled Solaris | 5.4 | 6.3 | 9.2 TS2M3 | 9.4 TS1M0 | ||
| HP-UX IPF | 5.4 | 6.3 | 9.2 TS2M3 | 9.4 TS1M0 | ||
| Linux for x64 | 5.4 | 6.3 | 9.2 TS2M3 | 9.4 TS1M0 | ||
| Solaris for x64 | 5.4 | 6.3 | 9.2 TS2M3 | 9.4 TS1M0 | ||
A fix for this issue for SAS Digital Marketing 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E12.html#50424| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2013-07-17 11:55:15 |
| Date Created: | 2013-07-17 10:17:11 |