Problem Note 50340: Optimizing a promotion generates "ERROR: TKTException code = 6 (Access violation) ..."
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SAS® Promotion Optimization might generate the following error in the MerchIntelGridSvr.log file during online or batch optimization:
<YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - ERROR: TKTException code = 6 (Access violation) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/di/src/tkmi_exception.c:115 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #4 0x00002b6cd9e9177c in tkmi_exception_handler (thread=0x37bb, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - ctxt=0x2b6e2b43e25c, code=TKTE_UnknownException) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/di/src/tkmi_exception.c:79 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #5 0x00002b6cd1576196 in bktExcept () <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - from /apps/sas/SASFoundation/9.3/sasexe/tkmk.so <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #6 0x00002b6cd157919b in bkt_segv () <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - from /apps/sas/SASFoundation/9.3/sasexe/tkmk.so <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #7 0x00002b6cd1576764 in bkt_signal_handler () <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - from /apps/sas/SASFoundation/9.3/sasexe/tkmk.so <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #8<YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #9 geography_get_low_children (this=0x0, hier_assoc_cd=1) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/di/src/geography.c:176 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #10 0x00002b6cda1277d3 in rpp_mgr_update_veh_cat (rppManager=0x2b6e2b326d70, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - rpp=0x0, rppPlan=0x1, veh_cat=0x1, vehicle=0x2b6de6a557d8) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/dippr/src/rpp_mgr_util.c:1417 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #11 0x00002b6cda1270a9 in rpp_mgr_pre_process (dim=0x2b6e2b326d70, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - rppManager=0x0, rpp=0x1) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/dippr/src/ <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - 20130715:15.35.44.32: rpp_mgr_util.c:224 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #12 0x00002b6cda0fbdec in rpp_manager_run (rpp_mgr=0x2b6e2b326d70, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - process_sk=0, request_type=1, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - plan_sk_list=0x1 , spot_count=-425371688, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - recommended_plan_sk_list=0x2b860fa39d68 "", is_batch=0) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/dippr/src/rpp_mgr_main.c:102 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #13 0x00002b6cda0e686d in rpp_service_run_online (process_sk=123183, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - request_type=1, plan_sk_list=0x2b6e2b33a594 "305707", spot_count=-1, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - recommended_plan_sk_list=0x0) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/dippr/src/rpp_service.c:841 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #14 0x00002b6cd9e71dd2 in run_cmd_internal (cmd=0x2b6e2b326d70) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/di/src/tkmi.c:1180 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #15 0x00002b6cd9e7014b in run_cmd (cmd=0x2b6e2b32c040) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/dev/mva-f2ro52/di/src/tkmi.c:983 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #16 0x00002b6cd9e6ebd8 in tkmi_run (tkmi_inst=0x2b6e2b326d70, cmd_string=0x0, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - callback_fn=0x1) at /sas/dev/mva-f2ro52/di/src/tkmi.c:764 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #17 0x00002b6cd9b03748 in miExecuteBridge (exports=0x0, pool=0x1, parms=0x1, <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - returnValue=0x2b6de6a557d8, jnl=0x2b860fa39d68 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - 20130715:15.35.44.32: ) <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - at /sas/wky/mva-m2ro52/di/src/tkmibridge.c:102 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #18 0x0000000000408536 in executeFunction () <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #19 0x000000000040721c in clientHandler () <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #20 0x00002b6cd15749a6 in sktMain () <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - from /apps/sas/SASFoundation/9.3/sasexe/tkmk.so <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #21 0x00002b6cd1575ffb in bktMain () <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - from /apps/sas/SASFoundation/9.3/sasexe/tkmk.so <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #22 0x0000003ebee0683d in start_thread () from /lib64/libpthread.so.0 <YYYY-MM-DD HH:MM:SS,sss> [RequestThread-<n>] DEBUG - #23 0x0000003ebe2d503d in clone () from /lib64/libc.so.6
This error occurs when the promotion has a related vehicle, and the vehicle scope does not overlap the promotion scope.
There is no workaround.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Promotion Optimization | Microsoft® Windows® for x64 | 5.2_M2 | 5.2_M3 | 9.3 TS1M2 | 9.3 TS1M2 |
| Linux for x64 | 5.2_M2 | 5.2_M3 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Revenue Optimization 5.2_M2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K36.html#50340| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2013-07-24 13:33:53 |
| Date Created: | 2013-07-08 12:25:18 |