Problem Note 49898: An "Unable to send" error occurs when you use the Send To feature in SAS® Enterprise Guide®
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Overview
When you attempt to use the Send To feature in SAS Enterprise Guide, the following error might occur:
This error can occur when you attempt to send files between mismatching SAS Enterprise Guide and SAS® Add-In for Microsoft office clients. For example, using the Send To feature in SAS Enterprise Guide 4.3 generates this error if SAS Add-In 5.1 for Microsoft Office is installed.
Workaround
To work around the issue, ensure that your clients are using the same release. For example, you can successfully use the Send To feature in SAS Enterprise Guide 4.3 if SAS Add-In 4.3 for Microsoft Office is installed.
Note: Starting with the 6.1 release of SAS Enterprise Guide, the product releases do not need to match as long as the release of SAS Enterprise Guide is equal to or greater than the release of SAS Add-In for Microsoft Office. For example, you can use SAS Enterprise Guide 6.1 and later to send results to SAS Add-In 5.1 for Microsoft Office, but you cannot use SAS Enterprise Guide 6.1 to send SAS Report results to SAS Add-In 7.1 for Microsoft Office.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS Add-in for Microsoft Office | Microsoft® Windows® for x64 | ||
| Microsoft Windows 8 Ent | ||||
| Microsoft Windows 8 Pro | ||||
| Microsoft Windows 95/98 | ||||
| Microsoft Windows 2000 Advanced Server | ||||
| Microsoft Windows 2000 Datacenter Server | ||||
| Microsoft Windows 2000 Server | ||||
| Microsoft Windows 2000 Professional | ||||
| Microsoft Windows NT Workstation | ||||
| Microsoft Windows Server 2003 Datacenter Edition | ||||
| Microsoft Windows Server 2003 Enterprise Edition | ||||
| Microsoft Windows Server 2003 Standard Edition | ||||
| Microsoft Windows Server 2003 for x64 | ||||
| Microsoft Windows Server 2008 | ||||
| Microsoft Windows Server 2008 for x64 | ||||
| Microsoft Windows Server 2012 Datacenter | ||||
| Microsoft Windows Server 2012 Std | ||||
| Microsoft Windows XP Professional | ||||
| Windows 7 Enterprise 32 bit | ||||
| Windows 7 Enterprise x64 | ||||
| Windows 7 Home Premium 32 bit | ||||
| Windows 7 Home Premium x64 | ||||
| Windows 7 Professional 32 bit | ||||
| Windows 7 Professional x64 | ||||
| Windows 7 Ultimate 32 bit | ||||
| Windows 7 Ultimate x64 | ||||
| Windows Millennium Edition (Me) | ||||
| Windows Vista | ||||
| Windows Vista for x64 | ||||
A fix for this issue for SAS Add-in for Microsoft Office 7.15 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B4P.html#49898A fix for this issue for SAS Enterprise Guide 7.15 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B4N.html#49898A fix for this issue for SAS Visual Analytics Add-In for Office 7.15 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B6S.html#49898| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2018-10-10 11:46:53 |
| Date Created: | 2013-05-09 13:11:54 |