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Problem Note 49898: An "Unable to send" error occurs when you use the Send To feature in SAS® Enterprise Guide®

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Overview

When you attempt to use the Send To feature in SAS Enterprise Guide, the following error might occur:

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This error can occur when you attempt to send files between mismatching SAS Enterprise Guide and SAS® Add-In for Microsoft office clients. For example, using the Send To feature in SAS Enterprise Guide 4.3 generates this error if SAS Add-In 5.1 for Microsoft Office is installed.

Workaround

To work around the issue, ensure that your clients are using the same release. For example, you can successfully use the Send To feature in SAS Enterprise Guide 4.3 if SAS Add-In 4.3 for Microsoft Office is installed.

Note: Starting with the 6.1 release of SAS Enterprise Guide, the product releases do not need to match as long as the release of SAS Enterprise Guide is equal to or greater than the release of SAS Add-In for Microsoft Office. For example, you can use SAS Enterprise Guide 6.1 and later to send results to SAS Add-In 5.1 for Microsoft Office, but you cannot use SAS Enterprise Guide 6.1 to send SAS Report results to SAS Add-In 7.1 for Microsoft Office.



Operating System and Release Information

Product FamilyProductSystemSAS Release
ReportedFixed*
SAS SystemSAS Add-in for Microsoft OfficeMicrosoft® Windows® for x64
Microsoft Windows 8 Ent
Microsoft Windows 8 Pro
Microsoft Windows 95/98
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional
Microsoft Windows NT Workstation
Microsoft Windows Server 2003 Datacenter Edition
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows Server 2003 for x64
Microsoft Windows Server 2008
Microsoft Windows Server 2008 for x64
Microsoft Windows Server 2012 Datacenter
Microsoft Windows Server 2012 Std
Microsoft Windows XP Professional
Windows 7 Enterprise 32 bit
Windows 7 Enterprise x64
Windows 7 Home Premium 32 bit
Windows 7 Home Premium x64
Windows 7 Professional 32 bit
Windows 7 Professional x64
Windows 7 Ultimate 32 bit
Windows 7 Ultimate x64
Windows Millennium Edition (Me)
Windows Vista
Windows Vista for x64
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.