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Problem Note 49265: Entries for hard bounces in the SAS® Digital Marketing replies table might appear multiple times and other types of replies might be missing

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The SAS Digital Marketing replies table holds entries for the different types of replies that are received in response to e-mails that have been broadcasted. For replies that are hard bounces (for example, a Failure Notice) you might see the hard bounce reply listed five consecutive times in the SAS Digital Marketing replies table. If this occurs, other replies that should be processed immediately preceding this entry might be missing from any category of reply in the replies table.

You might see this error in the SAS Digital Marketing wrapper.log file if you set the sem.reply.debug advanced server property to true:

SEVERE:  Throwing SQLException: ORA-12899:  value too large for column "SDM"."SDM_REPLIES"."EMBEDDED". 
(actual: 603, maximum: 255)

This issue is caused by the system incorrectly trying to use the entire text of the e-mail as input to the embedded column, when a correctly formatted e-mail address cannot be found within the text.

To work around this problem, extend the value of the replies table embedded column to a larger size.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Digital Marketingz/OS5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft® Windows® for 64-Bit Itanium-based Systems5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft Windows Server 2003 Datacenter 64-bit Edition5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft Windows Server 2003 Enterprise 64-bit Edition5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft Windows XP 64-bit Edition5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft Windows 2000 Advanced Server5.19.1 TS1M3 SP4
Microsoft Windows 2000 Datacenter Server5.19.1 TS1M3 SP4
Microsoft Windows 2000 Server5.19.1 TS1M3 SP4
Microsoft Windows 2000 Professional5.19.1 TS1M3 SP4
Microsoft Windows NT Workstation5.19.1 TS1M3 SP4
Microsoft Windows Server 2003 Datacenter Edition5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft Windows Server 2003 Enterprise Edition5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft Windows Server 2003 Standard Edition5.16.19.1 TS1M3 SP49.3 TS1M2
Microsoft Windows XP Professional5.16.19.1 TS1M3 SP49.3 TS1M2
Windows Vista5.16.19.1 TS1M3 SP49.3 TS1M2
Windows Vista for x645.16.19.1 TS1M3 SP49.3 TS1M2
64-bit Enabled AIX5.16.19.1 TS1M3 SP49.3 TS1M2
64-bit Enabled HP-UX5.16.19.1 TS1M3 SP49.3 TS1M2
64-bit Enabled Solaris5.16.19.1 TS1M3 SP49.3 TS1M2
HP-UX IPF5.16.19.1 TS1M3 SP49.3 TS1M2
Linux5.16.19.1 TS1M3 SP49.3 TS1M2
Linux on Itanium5.16.19.1 TS1M3 SP49.3 TS1M2
OpenVMS Alpha5.16.19.1 TS1M3 SP49.3 TS1M2
Solaris for x645.16.19.1 TS1M3 SP49.3 TS1M2
Tru64 UNIX5.16.19.1 TS1M3 SP49.3 TS1M2
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.