Problem Note 49105: When you view a Case Network Analysis graph in SAS® Enterprise Case Management, the graph might be incorrectly displayed as empty
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When you view the Case Network Analysis graph for a Subject in SAS Enterprise Case Management, an empty graph might incorrectly be displayed. The stored process server log contains the following error message:
ERROR: Duplicate values not allowed on index CASE_RK for file RESULT_CASE_LBL.
An empty graph is incorrectly displayed when more than one user group is configured to have access to one of the cases in the graph.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 |
| Microsoft Windows Server 2003 Datacenter Edition | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows Vista | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| HP-UX IPF | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Linux for x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Solaris for x64 | 3.1 | 3.2 | 9.3 TS1M1 | 9.3 TS1M2 | ||
A fix for this issue for SAS Enterprise Case Management 3.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/I21.html#49105| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2013-02-10 16:33:20 |
| Date Created: | 2013-02-10 12:48:10 |