An additional debugging option is available to help analyze problems with sending e-mails or SMS messages in SAS Digital Marketing. This option is useful when e-mails or messages fail to be processed by the SMTP server or ASP provider. These messages might remain in the spool directory. The debugging option is available in SAS Digital Marketing 5.4_M1 with Hot Fix E12008 or later applied, release 5.41 with Hot Fix F60005 or later applied, and release 6.1_M1 with Hot Fix K90006.

Click the Hot Fix tab in this note to access the hot fix for your release of SAS Digital Marketing.

To enable the debugging option, add the following Java argument, with an appropriate number for your system, to the SAS Digital Marketing startsrv.ini or sem.conf file, depending how you start the SAS Digital Marketing server:

Ensure that you have enabled the Log4j logging for SAS Digital Marketing. For more information about enabling this log, for SAS Digital Marketing version 5.4_M1 and version 5.41, see SAS Note 43905, "Enabling logging for the SAS® Digital Marketing server."
For SAS Digital Marketing version 6.1_M1, see SAS Note 54926, "Setting the debugging levels for logging in SAS® Digital Marketing 6.1_M1".
For SAS Digital Marketing version 6.3, see SAS Note 54927, "Enabling debugging for SAS® Digital Marketing 6.3".

If you are processing a very large broadcast, the sdm_server log file size might increase quickly. If you need to control the processing, add the following argument to the Log4j.xml file in the logger section:

Restart the SAS Digital Marketing server once the changes are made.

When the tests are completed, be sure to remove the Java argument -DLogCorruptSpoolFile=true from your file and restart the SAS Digital Marketing server. You need to perform this step because additional logging might adversely affect performance.

Operating System and Release Information

A fix for this issue for SAS Digital Marketing 5.4_M1 is available at:

A fix for this issue for SAS Digital Marketing 5.41 is available at:

A fix for this issue for SAS Digital Marketing 6.1_M1 is available at: