Problem Note 48881: SAS® Promotion Optimization online optimization generates ERROR: TKTException code = 6 (Access violation)
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SAS® Promotion Optimization online optimization might generate the following error in the MerchIngelGridSvr.log file:
<hh:mm:ss> main : WARNING: Candidate product <prod_id> has invalid member product/geos.
<hh:mm:ss> main :
ERROR: TKTException code = 6 (Access violation)
<path>/tkext/com/laxno/tkmi.so(tktracex+0x2d) [0x2aaaab245d1d]
<path>/tkext/com/laxno/tkmi.so(tkmi_exception_handler+0x60) [0x2aaaaafbcff0]
<path>/tkext/com/laxno/tkmk.so(bktExcept+0x66) [0x2ad5b3d4b116]
<path>/tkext/com/laxno/tkmk.so(bkt_segv+0xb) [0x2ad5b3d4e11b]
<path>/tkext/com/laxno/tkmk.so(bkt_signal_handler+0x144) [0x2ad5b3d4b6e4]
/lib64/libpthread.so.0 [0x3feba0eb10]
[0x7fff3e851fc8]
The workaround for this issue is to run the MerchIntelGridSvr in debug mode. Instructions for enabling debug mode for the MerchIntelGridSvr are in Chapter 22 of the SAS® Revenue Optimization Administrator's Guide.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Promotion Optimization | Microsoft® Windows® for x64 | 5.2_M1 | 5.2_M2 | 9.3 TS1M2 | 9.3 TS1M2 |
| Linux for x64 | 5.2_M1 | 5.2_M2 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Revenue Optimization 5.2_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/J17.html#48881| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2013-01-22 10:29:31 |
| Date Created: | 2013-01-09 15:09:44 |