Problem Note 48680: Hard bounces are not always recorded as a failed contact in the contact history
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When SAS® Digital Marketing e-mails that are associated with a SAS® Customer Intelligence campaign are returned because of a hard bounce, the contact history should be updated to reflect the failed contact. This does not occur if the Reply Manager cannot correlate the e-mail address in the bounce notification e-mail with that from the original broadcast.
For example, if an e-mail was sent to first.lastname@domain.com and the bounce e-mail returns with a notification that first.lastname@domain.com<mailto:first.lastname@domain.com> is an unknown e-mail address, then the Reply Manager will not be able to correlate the two addresses. Without this correlation SAS Digital Marketing cannot identify the correct contact history record to update.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Solaris for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 |
| Linux for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| 64-bit Enabled HP-UX | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows Vista | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 R2 for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft® Windows® for x64 | 5.41 | 6.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Digital Marketing 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E12.html#48680A fix for this issue for SAS Digital Marketing 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F60.html#48680| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-12-17 08:29:07 |
| Date Created: | 2012-12-13 11:44:50 |