Problem Note 48608: "SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null..." might be generated when attempting to approve a planogram that has products that overhang a shelf
 |  |  |  |  |  |
When attempting to approve a planogram that has products that overhang a shelf in SAS® Retail Space Management, one of the following errors might be generated:
SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null, DRIVER=3.62.56
Product too deep - SQL error
The errors might be generated when the product length dimensions defined on a planogram are longer than the shelf's length, causing it to hang over the edge of the shelf.
Please contact Technical Support for a fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Retail Space Management | Microsoft® Windows® for x64 | 6.3 | 6.4 | 9.3 TS1M1 | 9.3 TS1M2 |
| Microsoft Windows Server 2003 Enterprise Edition | 6.3 | 6.4 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 6.3 | 6.4 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 6.3 | 6.4 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 6.3 | 6.4 | 9.3 TS1M1 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 6.3 | 6.4 | 9.3 TS1M1 | 9.3 TS1M2 | ||
A fix for this issue for SAS Retail Space Management 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H09.html#48608| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-12-19 09:38:00 |
| Date Created: | 2012-12-05 13:26:47 |