SUPPORT / SAMPLES & SAS NOTES
Problem Note 47978: Performance is slow when you add attachments in SAS® Enterprise Case Management
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When you add an attachment in SAS Enterprise Case Management, performance might be slow. Even a small attachment might take more than thirty seconds to add. This performance problem is more likely to occur if you have many thousands of cases, incidents, or subjects with at least one attachment. Adding an attachment might fail, after a long delay, with an inaccurate error message:
The upload file has exceeded the maximum allowed size. Refer to the SAS® Enterprise
Case Management Administrator's Guide for details.
This error message might be incorrectly displayed for files that do not exceed the maximum allowed size. The actual error that occurred is not displayed. To see the actual error, check the log file (SAS-configuration-file/Web/Logs/SASEntCaseManagement.log).
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 |
| Microsoft Windows Server 2003 Datacenter Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Solaris for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||