Problem Note 47003: SAS® Digital Marketing might stop processing replies
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SAS Digital Marketing uses the E-mail Reply Manager to process replies. If the system encounters problems with closing the reply Inbox, then the E-mail Reply Manager cleanup activity for deleting the expired messages does not occur. You might see an error message that is similar to the following in the log files:
INFO | jvm 1 | 2012/04/20 12:34:29 | javax.mail.MessagingException: Exception deleting messages during close;
The failure to delete expired messages can cause a large buildup of messages in the reply Inbox, which can cause new messages to be rejected. When this happens, SAS Digital Marketing stops processing replies. Then you might see an error message that is similar to the following in the log files:
Ensure that the memory settings, disk space, and file system limitations are adequate. Contact SAS Technical Support for further advice. You must apply the hot fix so that the deletion of messages can occur independently of the closure of the Inbox.
Click the Hot Fix tab in this note to access the hot fix for this issue.
A hot fix for SAS Digital Marketing 5.3 is available upon request from SAS Technical Support.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.3 | 6.1 | 9.3 TS1M2 | |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows XP 64-bit Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft® Windows® for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows 8 | 5.3 | |||||
| Microsoft Windows 95/98 | 5.3 | |||||
| Microsoft Windows 2000 Advanced Server | 5.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 5.3 | |||||
| Microsoft Windows 2000 Server | 5.3 | |||||
| Microsoft Windows 2000 Professional | 5.3 | |||||
| Microsoft Windows 2012 | 5.3 | |||||
| Microsoft Windows NT Workstation | 5.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Standard Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2008 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2008 for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows XP Professional | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Enterprise 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Enterprise x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Home Premium 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Home Premium x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Professional 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Professional x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Ultimate 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Ultimate x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows Millennium Edition (Me) | 5.3 | |||||
| Windows Vista | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows Vista for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled AIX | 5.3 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled HP-UX | 5.3 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled Solaris | 5.3 | 6.1 | 9.3 TS1M2 | |||
| HP-UX IPF | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Linux | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Linux for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Solaris for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
A fix for this issue for SAS Digital Marketing 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E12.html#47003A fix for this issue for SAS Digital Marketing 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F60.html#47003| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-07-23 11:26:39 |
| Date Created: | 2012-07-16 11:20:13 |