Problem Note 47962: The error "file has exceeded the maximum allowed size" occurs when you try to add an attachment in SAS® Enterprise Case Management
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When you try to add a file as an attachment in SAS Enterprise Case Management, the following error message might appear:
The upload file has exceeded the maximum allowed size. Refer to the SAS® Enterprise
Case Management Administrator's Guide for details.
This error message might be incorrectly displayed for files that do not exceed the maximum allowed size. The actual error that occurred is not displayed. To see the actual error, check the log file (SAS-configuration-file/Web/Logs/SASEntCaseManagement.log).
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 |
| Microsoft Windows Server 2003 Datacenter Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Solaris for x64 | 2.3 | 3.2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
A fix for this issue for SAS Enterprise Case Management 3.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/I21.html#47962A fix for this issue for SAS Enterprise Case Management 2.3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D60.html#47962| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-09-24 13:21:44 |
| Date Created: | 2012-09-21 16:15:46 |