Problem Note 47119: The error "java.lang.StackOverflowError" occurs when you open a large campaign in SAS® Customer Intelligence Studio
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When you try to open a campaign in SAS Customer Intelligence Studio that contains many nodes, you might receive the following error:
SAS Marketing Automation Server is unavailable
If you look at the SASServer6 log file for your web server, you might see a StackOverflowError similar to the one shown below:
<Error> <HTTP> <SASServer6> <ExecuteThread: '194' for queue: 'default'> <<WLS Kernel>> <> <> <1337180530844> <BEA-101017> <[ServletContext@1643327882[app:sas.custintellcore5.4.ear module:ci54 path:/ci54 spec-version:null]] Root cause of ServletException. java.lang.StackOverflowError at weblogic.servlet.internal.ChunkOutput.ensureCapacity(ChunkOutput.java:548)
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Windows 7 Enterprise x64 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 |
| Windows 7 Enterprise 32 bit | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows XP 64-bit Edition | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled HP-UX | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux | 5.4 | 6.1_M1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
A fix for this issue for SAS Marketing Automation 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E08.html#47119A fix for this issue for SAS Marketing Automation 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E88.html#47119| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-08-02 15:14:24 |
| Date Created: | 2012-08-01 14:14:57 |