Problem Note 46976: SAS® Customer Intelligence campaigns occasionally become unresponsive when executing
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SAS Customer Intelligence campaigns occasionally become unresponsive and fail to update the reporting common data model.
This occurs when the ma ma_cdi_update_ch.sas and ma ma_cdi_update_rh.sas stored processes that are called by SAS Customer Intelligence become unresponsive when invoked. If this occurs, you see these stored processes being called in the SASMarketingAutomationCore5.x.log file, but they do not return.
Click the Hot Fix tab in this note to access the hot fix for this issue.
In addition to applying the hot fix for SAS Customer Intelligence, you need to apply a platform hot fix. For details about the platform hot fix, see SAS Note 45140 "The SAS® Stored Process Server or SAS® Workspace Server can experience an out of memory condition over time."
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Processes | Microsoft® Windows® for x64 | 5.41 | 6.1 | 9.3 TS1M2 | |
| 64-bit Enabled AIX | 5.41 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled HP-UX | 5.41 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled Solaris | 5.41 | 6.1 | 9.3 TS1M2 | |||
| HP-UX IPF | 5.41 | 6.1 | 9.3 TS1M2 | |||
| Linux for x64 | 5.41 | 6.1 | 9.3 TS1M2 | |||
| Solaris for x64 | 5.41 | 6.1 | 9.3 TS1M2 | |||