Problem Note 46881: Viewing the Alert Details screen in SAS® Social Network Analysis gives "an error occurred", "Please Wait" messages
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If you set the parameter showRelatedAlerts to false in the SAS Social Network Analysis config.xml file, the setting causes a null pointer exception in Flex when viewing the Alert Details screen.
An error occurred. Please contact your system administrator. TypeError: Error #1009
An error popup dialog box is presented to you. You are unable to close the dialog box on the alert details screen, and a "Please Wait" message is displayed.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Social Network Analysis Server | Microsoft® Windows® for x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 |
| Microsoft Windows Server 2003 Datacenter Edition | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows Vista | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| HP-UX IPF | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Linux for x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Solaris for x64 | 2.3_M1 | 3.1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Social Network Analysis Mid-Tier 2.3_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H15.html#46881| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-06-05 08:24:34 |
| Date Created: | 2012-06-26 14:13:11 |