Problem Note 46432: An "Error Please specify a file to upload" message appears when you try to add an attachment in SAS® Enterprise Case Management
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When you try to add an attachment to a case, incident, or subject in SAS Enterprise Case Management, the following error message might appear:
The attachment is not added to the case, incident, or subject.
If you have the capability to edit a case, incident, or subject, then you should be able to add an attachment to the case, incident, or subject. But, this error prevents you from adding an attachment.
As a workaround, your SAS Enterprise Case Management administrator can add the following capabilities for you:
- Delete Any Case Attachment
- Delete Any Incident Attachment
- Delete Any Party Attachment
These capabilities prevent the error from occurring for you, but they also enable you to delete any attachment.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Solaris for x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 |
| Linux for x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| HP-UX IPF | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| 64-bit Enabled AIX | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| 64-bit Enabled Solaris | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows Vista for x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows Vista | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Ultimate x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Ultimate 32 bit | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Professional x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Professional 32 bit | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Home Premium x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Home Premium 32 bit | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Enterprise x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Enterprise 32 bit | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows XP Professional | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2008 for x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2008 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 for x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Standard Edition | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft® Windows® for x64 | 2.3 | 3.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
A fix for this issue for SAS Enterprise Case Management 2.3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D60.html#46432| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-05-07 16:08:01 |
| Date Created: | 2012-04-26 14:36:00 |