Problem Note 46120: SAS® Enterprise Case Management might become slow or unresponsive
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When many user IDs are logged on to SAS Enterprise Case Management, the performance might be very slow. Eventually, SAS Enterprise Case Management might become unresponsive.
This problem is less likely to occur if you log off from SAS Enterprise Case Management when you are not actively working.
This problem is also less likely to occur if you configure your application servers to have shorter HTTP session time-out values.
If SAS Enterprise Case Management becomes unresponsive, the only workaround is to restart all application servers.
When this problem happens, the application server log files might contain these errors:
java.lang.NullPointerException... java.lang.OutOfMemoryError...
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |
| Microsoft Windows 95/98 | 2.3 | |||||
| Microsoft Windows 2000 Advanced Server | 2.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 2.3 | |||||
| Microsoft Windows 2000 Server | 2.3 | |||||
| Microsoft Windows 2000 Professional | 2.3 | |||||
| Microsoft Windows NT Workstation | 2.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 Standard Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2008 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2008 for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows XP Professional | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Enterprise 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Enterprise x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Home Premium 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Home Premium x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Professional 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Professional x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Ultimate 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Ultimate x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows Millennium Edition (Me) | 2.3 | |||||
| Windows Vista | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows Vista for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| 64-bit Enabled AIX | 2.3 | 3.1 | 9.3 TS1M1 | |||
| 64-bit Enabled Solaris | 2.3 | 3.1 | 9.3 TS1M1 | |||
| HP-UX IPF | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Linux for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Solaris for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
A fix for this issue for SAS Enterprise Case Management 3.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/I21.html#46120A fix for this issue for SAS Enterprise Case Management 2.3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D60.html#46120| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2012-06-06 08:38:21 |
| Date Created: | 2012-03-23 16:38:43 |