Problem Note 45473: SAS® Digital Marketing broadcasts might not send e-mails to all intended recipients
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SAS Digital Marketing might fail to send e-mails to all of the intended recipients in a broadcast. SAS Digital Marketing checks e-mail addresses as it moves broadcast e-mails to the e-mail server. E-mails that have incorrectly formatted e-mail addresses are removed from the broadcast, and the audit table is updated with these failures.
Later in the broadcast process, there is an additional check of the e-mail addresses. If any are found to be incorrectly formatted at this stage, SAS Digital Marketing generates an error message similar to the one below in its log file:
java.lang.NullPointerException
at com.sas.email.send.SendOutputStream.send(SendOutputStream.java:1441)
at com.sas.email.send.SendOutputStream.handleContentReading(SendOutputStream.java:537)
at com.sas.email.send.SendOutputStream.write(SendOutputStream.java:344)
at java.io.OutputStream.write(OutputStream.java:110)
SAS Digital Marketing might remove the complete subset (thread) of e-mails that are associated with an incorrect e-mail address at this stage. Removal causes e-mails that have correctly formatted e-mail addresses to be removed from the broadcast. These e-mails are then not sent to the intended recipients. The audit table is not updated with the failures found at this stage.
Click the Hot Fix tab in this note to access the hot fix for this issue.
A hot fix for SAS Digital Marketing 5.3 is available upon request from SAS Technical Support.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft Windows 95/98 | 5.3 | |||
| Microsoft® Windows® for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows XP 64-bit Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows 2000 Advanced Server | 5.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 5.3 | |||||
| Microsoft Windows 2000 Server | 5.3 | |||||
| Microsoft Windows 2000 Professional | 5.3 | |||||
| Microsoft Windows NT Workstation | 5.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Standard Edition | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2008 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2008 for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Microsoft Windows XP Professional | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Enterprise 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Enterprise x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Home Premium 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Home Premium x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Professional 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Professional x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Ultimate 32 bit | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows 7 Ultimate x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows Millennium Edition (Me) | 5.3 | |||||
| Windows Vista | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Windows Vista for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled AIX | 5.3 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled HP-UX | 5.3 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled Solaris | 5.3 | 6.1 | 9.3 TS1M2 | |||
| HP-UX IPF | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Linux | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Linux for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
| Solaris for x64 | 5.3 | 6.1 | 9.3 TS1M2 | |||
A fix for this issue for SAS Digital Marketing 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E12.html#45473A fix for this issue for SAS Digital Marketing 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F60.html#45473| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-03-20 13:00:22 |
| Date Created: | 2012-01-24 05:01:56 |