The Contact Center Planning and Optimization application might not load properly when using Microsoft Internet Explorer 9 with Adobe Flash Player 11.1 .

This issue is caused by hardware acceleration support provided by Microsoft in Internet Explorer 9. As a result, Microsoft has provided a fix to disable the hardware acceleration.

Please contact SAS technical support for further issues related to this problem.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Contact Center Planning and Optimization	Microsoft® Windows® for x64	4.3	4.3		9.3 TS1M0
		64-bit Enabled AIX	4.3	4.3		9.3 TS1M0
		64-bit Enabled Solaris	4.3	4.3		9.3 TS1M0
		HP-UX IPF	4.3	4.3		9.3 TS1M0
		Linux for x64	4.3	4.3		9.3 TS1M0
		Solaris for x64	4.3	4.3		9.3 TS1M0

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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Type:	Problem Note
Priority:	medium

Date Modified:	2012-03-06 08:23:11
Date Created:	2012-02-28 10:08:10