Problem Note 45828: SAS® BI Dashboard might stop responding when there is not enough space to display the indicator
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When creating an indicator with a chart on it, SAS BI Dashboard might stop responding if there is not enough space to display the indicator. Specifically, this problem can occur as the chart is being rendered when the X axis labels exceed the space defined for the indicator. When this happens, SAS BI Dashboard eventually stops responding and cannot recover.
As a workaround, use less data (which requires fewer X axis labels) in order to create the indicator. While in the indicator properties, change the X axis labels from Truncate and Rotate to Truncate to allow the chart to display. Then, when using all of your data, the chart should display without issue.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS BI Dashboard | z/OS | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 |
| Microsoft® Windows® for x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux for x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Solaris for x64 | 4.3 | 4.31_M2 | 9.2 TS2M3 | 9.3 TS1M2 | ||
A fix for this issue for SAS BI Dashboard 4.3_M2 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/H57.html#45828| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-08-17 09:38:10 |
| Date Created: | 2012-02-27 21:51:25 |