Usage Note 45671: A possible conflict exists between avast! antivirus software and the SAS® System in the Windows operating environment
A possible conflict exists between avast! antivirus software and the SAS System for Windows. The avast! software might incorrectly remove DLL files from the SAS installation folder. As a result, the following type of error messages might appear in your SAS log when you start the SAS application:
ERROR: BRIDGE FAILURE CALLING UNKNOWN
ERROR: UNABLE TO LOAD saspos FOR SYSTEM 233.
ERROR: BRIDGE FAILURE CALLING UNKNOWN
ERROR: UNABLE TO LOAD saspos FOR SYSTEM 233.
ERROR: BRIDGE FAILURE CALLING UNKNOWN.
ERROR: UNABLE TO LOAD saspxq FOR SUBSYSTEM 103.
ERROR: Module saspxq not found in search paths
ERROR: BRIDGE FAILURE CALLING UNKNOWN.
ERROR: UNABLE TO LOAD sasxkrin FOR SUBSYSTEM 415.
ERROR: Proc transpose was not found.
These errors might occur when avast! antivirus software reports a false positive for SAS DLL files and removes the files from the SAS installation folder.
Restoring SAS DLL Files from the avast! Virus Chest
If any of the errors shown above appear in your SAS log, and avast! anti-virus software is installed on your operating system, you can resolve the errors by performing the following steps:
- Open the avast! anti-virus program.
- Select Maintenance.
- Select Virus Chest.
- Sort by time moved to Chest.
- Select the SAS DLL files that should be restored.
- Right-click and select Restore.
To report this situation to avast!, use this
form.
Operating System and Release Information
| SAS System | N/A | Microsoft® Windows® for 64-Bit Itanium-based Systems | | |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | | |
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | | |
| Microsoft Windows XP 64-bit Edition | | |
| Microsoft® Windows® for x64 | | |
| Microsoft Windows Server 2003 Datacenter Edition | | |
| Microsoft Windows Server 2003 Enterprise Edition | | |
| Microsoft Windows Server 2003 Standard Edition | | |
| Microsoft Windows Server 2003 for x64 | | |
| Microsoft Windows Server 2008 | | |
| Microsoft Windows Server 2008 for x64 | | |
| Microsoft Windows XP Professional | | |
| Windows 7 Enterprise 32 bit | | |
| Windows 7 Enterprise x64 | | |
| Windows 7 Home Premium 32 bit | | |
| Windows 7 Home Premium x64 | | |
| Windows 7 Professional 32 bit | | |
| Windows 7 Professional x64 | | |
| Windows 7 Ultimate 32 bit | | |
| Windows 7 Ultimate x64 | | |
| Windows Vista | | |
| Windows Vista for x64 | | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Usage Note |
| Priority: | medium |
| Date Modified: | 2013-12-02 12:52:44 |
| Date Created: | 2012-02-14 17:35:29 |
