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Problem Note 45322: A "Service temporarily unavailable" error message appears when exporting to Excel from the Issues screen

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SAS® Enterprise GRC has a capability to add custom fields to the Issues screen. However, when you export data from the Issues screen to Excel, if the screen has custom fields on it, then you might receive an error message:

Service temporarily unavailable

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Enterprise GRCMicrosoft® Windows® for x644.34.319.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Datacenter Edition4.34.319.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Enterprise Edition4.34.319.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Standard Edition4.34.319.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 for x644.34.319.2 TS2M39.3 TS1M0
Microsoft Windows Server 20084.34.319.2 TS2M39.3 TS1M0
Microsoft Windows Server 2008 for x644.34.319.2 TS2M39.3 TS1M0
Microsoft Windows XP Professional4.34.319.2 TS2M39.3 TS1M0
Windows 7 Enterprise 32 bit4.34.319.2 TS2M39.3 TS1M0
Windows 7 Enterprise x644.34.319.2 TS2M39.3 TS1M0
Windows 7 Home Premium 32 bit4.34.319.2 TS2M39.3 TS1M0
Windows 7 Home Premium x644.34.319.2 TS2M39.3 TS1M0
Windows 7 Professional 32 bit4.34.319.2 TS2M39.3 TS1M0
Windows 7 Professional x644.34.319.2 TS2M39.3 TS1M0
Windows 7 Ultimate 32 bit4.34.319.2 TS2M39.3 TS1M0
Windows 7 Ultimate x644.34.319.2 TS2M39.3 TS1M0
Windows Vista4.34.319.2 TS2M39.3 TS1M0
Windows Vista for x644.34.319.2 TS2M39.3 TS1M0
64-bit Enabled AIX4.34.319.2 TS2M39.3 TS1M0
64-bit Enabled Solaris4.34.319.2 TS2M39.3 TS1M0
HP-UX IPF4.34.319.2 TS2M39.3 TS1M0
Linux for x644.34.319.2 TS2M39.3 TS1M0
Solaris for x644.34.319.2 TS2M39.3 TS1M0
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.