Problem Note 44856: "Cannot open this item" might appear when opening e-mail in Microsoft Outlook when the SAS® Add-In for Microsoft Office is enabled
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When the SAS Add-In for Microsoft Office is enabled, opening multiple e-mails or viewing messages in the Preview window might fail with the following error.
Cannot open this item. Your server administrator has limited the number of items you can open simultaneously. Try closing messages you have opened or removing attachments and images from unsent messages you are composing.
This error can occur at various times. In addition, the error might resolve itself if Outlook is closed and then re-opened, or if Outlook is left inactive for a period of time.
Currently, the only way to prevent the error is to disable the SAS Add-In.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Add-in for Microsoft Office | Microsoft® Windows® for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows XP Professional | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
A fix for this issue for SAS Add-in for Microsoft Office 4.305 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C46.html#44856A fix for this issue for SAS Add-in for Microsoft Office 4.305 on SAS 9.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E67.html#44856| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-01-23 08:58:56 |
| Date Created: | 2011-11-10 16:15:58 |