Problem Note 44754: SAS® Customer Intelligence Studio export files of type Excel are unreadable with Microsoft Excel 2010
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If you create an export file from SAS Customer Intelligence Studio and choose an export file type of Microsoft Excel, then it is not possible to open that export file in Excel 2010. When you attempt to open the file using Excel 2010, Excel displays the following message:
Excel found unreadable content in 'output-filename'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click "Yes."
When you click Yes, Excel still does not display the contents of the file.
To work around this problem, use the .csv export type instead of Microsoft Excel in SAS Customer Intelligence Studio or open the Microsoft Excel file in an older version of Microsoft Excel.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 5.3_M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.3_M3 | 9.2 TS2M3 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3_M3 | 9.2 TS2M3 | ||||
| Microsoft Windows Server 2003 Standard Edition | 5.3_M3 | 9.2 TS2M3 | ||||
| Microsoft Windows Server 2003 for x64 | 5.3_M3 | 9.2 TS2M3 | ||||
| Microsoft Windows Server 2008 | 5.3_M3 | 9.2 TS2M3 | ||||
| Microsoft Windows Server 2008 for x64 | 5.3_M3 | 9.2 TS2M3 | ||||
| Microsoft Windows XP Professional | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Enterprise 32 bit | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Enterprise x64 | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Home Premium 32 bit | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Home Premium x64 | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Professional 32 bit | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Professional x64 | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Ultimate 32 bit | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows 7 Ultimate x64 | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows Vista | 5.3_M3 | 9.2 TS2M3 | ||||
| Windows Vista for x64 | 5.3_M3 | 9.2 TS2M3 | ||||
A fix for this issue for SAS Marketing Automation 5.3_M3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C18.html#44754A fix for this issue for SAS Marketing Automation 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E08.html#44754A fix for this issue for SAS Marketing Automation 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E88.html#44754| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2012-01-02 12:23:21 |
| Date Created: | 2011-10-28 06:52:16 |