Problem Note 44661: Saving a new incident prompts you for a change reason
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When creating a new incident in the SAS® Enterprise GRC Web application, you are incorrectly asked for a change reason when saving the new incident.
Click the Hot Fix tab in this note to access the hot fix for this issue.
After applying the hot fix, you need to make two configuration changes.
Add a new parameter to file "configdata.properties".
monitor.incident.skip.accept.changeReason.required = falseUpdate a parameter in metadata using SAS® Management Console.
- Log on to SAS Management Console.
- Expand Application Management.
- Expand Configuration Manager.
- Right-click OpRisk Monitor MidTier 4.2 Properties, select Options.
- Select the Settings tab.
Select Incident Management. For the drop down "When creating an incident, skip the Accept step and go directly to the Investigate step", select Yes.
Save the changes.
Note: you might need to restart the Web application for these configuration changes to take effect.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Microsoft® Windows® for x64 | 4.2 | 5.1 | 9.3 TS1M0 | |
| Microsoft Windows 95/98 | 4.2 | |||||
| Microsoft Windows 2000 Advanced Server | 4.2 | |||||
| Microsoft Windows 2000 Datacenter Server | 4.2 | |||||
| Microsoft Windows 2000 Server | 4.2 | |||||
| Microsoft Windows 2000 Professional | 4.2 | |||||
| Microsoft Windows NT Workstation | 4.2 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2003 Standard Edition | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2003 for x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2008 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Microsoft Windows XP Professional | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Enterprise 32 bit | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Enterprise x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Home Premium 32 bit | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Home Premium x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Professional 32 bit | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Professional x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Ultimate 32 bit | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows 7 Ultimate x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows Millennium Edition (Me) | 4.2 | |||||
| Windows Vista | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Windows Vista for x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| 64-bit Enabled AIX | 4.2 | 5.1 | 9.3 TS1M0 | |||
| 64-bit Enabled Solaris | 4.2 | 5.1 | 9.3 TS1M0 | |||
| HP-UX IPF | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Linux for x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
| Solaris for x64 | 4.2 | 5.1 | 9.3 TS1M0 | |||
A fix for this issue for SAS Enterprise GRC 4.3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D17.html#44661A fix for this issue for SAS Enterprise GRC 4.2 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D41.html#44661| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-04-23 16:41:15 |
| Date Created: | 2011-10-17 10:35:57 |