Problem Note 44154: The installation for the SAS® 9.3 ActiveX graph control does not start automatically when using the 64-bit version of Microsoft Internet Explorer
The installation for the SAS® 9.3 ActiveX graph control does not start automatically when you are using the 64-bit version of Microsoft Internet Explorer (IE). When this problem occurs, the following message is displayed in IE instead of the ActiveX graph:
Sorry, there was a problem with the Graph control or plug-in in your browser.
One circumvention for this problem is to use the 32-bit version of Microsoft Internet Explorer when viewing SAS 9.3 ActiveX graphics output for the very first time. Once the SAS 9.3 ActiveX graph control is successfully installed, you can then use the 64-bit version of IE to view SAS 9.3 ActiveX graphs.
You can also circumvent this problem by manually installing the SAS 9.3 ActiveX graph control. The installation program for the SAS/GRAPH® ActiveX graph control is a file called sasgraph.exe. To download the SAS 9.3 version of sasgraph.exe, point your Web browser to the following URL:
When the Run/Save/Cancel dialog box is displayed, click Save to save a local copy of the sasgraph.exe file. After downloading the file, close any SAS and IE sessions that might be open. Start the installation of the ActiveX graph control by double-clicking the downloaded copy of sasgraph.exe.
Operating System and Release Information
| SAS System | SAS/GRAPH | Microsoft Windows Server 2003 Enterprise Edition | 9.3 TS1M0 | |
| Microsoft Windows Server 2003 Datacenter Edition | 9.3 TS1M0 | |
| Microsoft® Windows® for x64 | 9.3 TS1M0 | |
| z/OS | 9.3 TS1M0 | |
| Microsoft Windows Server 2003 Standard Edition | 9.3 TS1M0 | |
| Microsoft Windows Server 2003 for x64 | 9.3 TS1M0 | |
| Microsoft Windows Server 2008 | 9.3 TS1M0 | |
| Microsoft Windows Server 2008 for x64 | 9.3 TS1M0 | |
| Microsoft Windows XP Professional | 9.3 TS1M0 | |
| Windows 7 Enterprise 32 bit | 9.3 TS1M0 | |
| Windows 7 Enterprise x64 | 9.3 TS1M0 | |
| Windows 7 Home Premium 32 bit | 9.3 TS1M0 | |
| Windows 7 Home Premium x64 | 9.3 TS1M0 | |
| Windows 7 Professional 32 bit | 9.3 TS1M0 | |
| Windows 7 Professional x64 | 9.3 TS1M0 | |
| Windows 7 Ultimate 32 bit | 9.3 TS1M0 | |
| Windows 7 Ultimate x64 | 9.3 TS1M0 | |
| Windows Vista | 9.3 TS1M0 | |
| Windows Vista for x64 | 9.3 TS1M0 | |
| 64-bit Enabled AIX | 9.3 TS1M0 | |
| 64-bit Enabled HP-UX | 9.3 TS1M0 | |
| 64-bit Enabled Solaris | 9.3 TS1M0 | |
| HP-UX IPF | 9.3 TS1M0 | |
| Linux | 9.3 TS1M0 | |
| Linux for x64 | 9.3 TS1M0 | |
| Solaris for x64 | 9.3 TS1M0 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
The installation for the SAS® 9.3 ActiveX graph control does not start automatically when using the 64-bit version of Microsoft Internet Explorer.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2011-10-11 13:37:24 |
| Date Created: | 2011-08-30 11:26:52 |