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Problem Note 44036: Secure Sockets Layer (SSL) functionality cannot import certificates to a local computer

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SSL certificates can be imported only to the personal user's location. If the certificate is imported to the local computer's location, signon attempts to the server fail.

For example: When importing certificates, one would typically import by going to Current User ► Personal ► Certificates. The desired path, however, is Local Computer ► Personal ► Certificates, so that the certificate can be located in a central location for all users.

The following error might be seen in the client log:

ERROR: A communication subsystem partner link setup request failure has occurred.
ERROR: Cannot start remote process.
In the server log, the following error occurs:
ERROR: A communication subsystem environment initialization request failure has occurred.
ERROR: Network request failed (rc 0x01EBCF40) - SSL Error: Certificate was not found.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS/CONNECTz/OS9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft® Windows® for 64-Bit Itanium-based Systems9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Datacenter 64-bit Edition9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Enterprise 64-bit Edition9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows XP 64-bit Edition9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft® Windows® for x649.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Datacenter Edition9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Enterprise Edition9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 Standard Edition9.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 2003 for x649.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 20089.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows Server 2008 for x649.21_M29.3_M19.2 TS2M39.3 TS1M0
Microsoft Windows XP Professional9.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Enterprise 32 bit9.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Enterprise x649.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Home Premium 32 bit9.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Home Premium x649.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Professional 32 bit9.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Professional x649.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Ultimate 32 bit9.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows 7 Ultimate x649.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows Vista9.21_M29.3_M19.2 TS2M39.3 TS1M0
Windows Vista for x649.21_M29.3_M19.2 TS2M39.3 TS1M0
64-bit Enabled AIX9.21_M29.3_M19.2 TS2M39.3 TS1M0
64-bit Enabled HP-UX9.21_M29.3_M19.2 TS2M39.3 TS1M0
64-bit Enabled Solaris9.21_M29.3_M19.2 TS2M39.3 TS1M0
HP-UX IPF9.21_M29.3_M19.2 TS2M39.3 TS1M0
Linux9.21_M29.3_M19.2 TS2M39.3 TS1M0
Linux for x649.21_M29.3_M19.2 TS2M39.3 TS1M0
OpenVMS on HP Integrity9.21_M29.3_M19.2 TS2M39.3 TS1M0
Solaris for x649.21_M29.3_M19.2 TS2M39.3 TS1M0
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.