Problem Note 44411: SAS® Customer Intelligence scheduled campaigns might fail to execute when they cannot obtain a lock for the MAMISC.SEQUENCE table
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The following error message might occur in the SASMarketingAutomationCore5.4.log when a scheduled campaign is executed:
ERROR: A lock is not available for MAMISC.SEQUENCE.DATA.
This error might also be accompanied by the failure of a scheduled campaign with an Exit Code 30.
The problem happens only when running a large number of concurrent SAS sessions, each of which must make multiple calls to get a sequence number. When this error occurs, re-run the failed campaign.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Windows 7 Ultimate 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 |
| Windows 7 Professional x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Professional 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Home Premium x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Home Premium 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Enterprise x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Enterprise 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows XP Professional | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows XP 64-bit Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Linux on Itanium | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| HP-UX IPF | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| 64-bit Enabled Solaris | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| 64-bit Enabled HP-UX | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| 64-bit Enabled AIX | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows Vista for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows Vista | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Ultimate x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2008 for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2008 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
A fix for this issue for SAS Marketing Automation 5.3_M3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C18.html#44411A fix for this issue for SAS Marketing Automation 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E08.html#44411A fix for this issue for SAS Marketing Automation 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E88.html#44411| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2011-12-12 09:03:58 |
| Date Created: | 2011-09-26 16:00:31 |