Problem Note 43931: SAS pooled workspace server sessions are sometimes not released after they execute SAS® Marketing Automation campaigns
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SAS Marketing Automation sometimes fails to release pooled workspace server sessions after executing campaigns. There are no messages in the SAS Marketing Automation core logs indicating that the pooled workspace server sessions are not released. The campaigns complete successfully until all available pooled workspace server sessions are engaged. When there are no pooled workspace server sessions left, the SAS products that use these sessions become unresponsive.
This problem occurs when campaign diagrams contain And nodes feeding into Map nodes in the diagram flow. To avoid the problem, place a Cell node between any And nodes and the Map nodes that they are feeding.
If the SAS environment becomes unresponsive because of this problem, then performing the following steps frees the pooled workspace server sessions and returns the environment to a working state:
- Stop the Object Spawner.
- Stop any SAS sessions owned by the "sassrv" user on the SAS server.
- Restart the Object Spawner.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Core Mid-Tier | Microsoft® Windows® for x64 | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 |
| 64-bit Enabled AIX | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux for x64 | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Solaris for x64 | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
A fix for this issue for SAS Marketing Automation 5.3_M3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C18.html#43931A fix for this issue for SAS Marketing Automation 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E08.html#43931A fix for this issue for SAS Marketing Automation 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E88.html#43931| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2012-01-03 10:06:12 |
| Date Created: | 2011-08-08 10:51:30 |