When you save and close a campaign that has multiple connections in SAS Customer Intelligence Studio, the connections between the nodes might disappear.

Consider the following example: You create a campaign with a group of nodes that consists of multiple Select nodes that are connected to multiple Cell nodes. Then, you connect another Cell node, for example from a Split node in the group. When you expand the group, the connections are made from the Cell node to each of the Select nodes. Then you save the campaign and close it, but you do not exit SAS Customer Intelligence Studio.

When you reopen that campaign, the connection between the Cell node and the group is lost, but there is nothing in the log that indicates a problem.

A similar issue can occur when you connect the group to a Communication node. Not all of the Cell nodes are connected to the Communication node. A connection line might not be connected to a cell.

To work around this problem, perform the following steps:

1. Expand the group and connect from the Cell node to each of the Select nodes individually.
2. Collapse the group.
3. Save and close the campaign.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 5.4_M1 is available at: