SUPPORT / SAMPLES & SAS NOTES
Problem Note 43005: The Create Incident window becomes read-only
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In SAS® Enterprise GRC, the Create Incident window should enable you to enter an incident. However, the window becomes read-only and you cannot enter an incident when all of the following conditions apply:
- your account has no default location
- Create and Investigate stages of the incident workflow are combined
- In the configdata.properties file, monitor.incidentcomponentsecurity.ignored=false and monitor.incidentMultiuserUpdate.enable=true
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Microsoft® Windows® for x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 |
| Microsoft Windows Server 2003 Datacenter Edition | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2003 for x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2008 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows Server 2008 for x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Microsoft Windows XP Professional | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Enterprise 32 bit | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Enterprise x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Home Premium 32 bit | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Home Premium x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Professional 32 bit | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Professional x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Ultimate 32 bit | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows 7 Ultimate x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows Vista | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Windows Vista for x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| 64-bit Enabled AIX | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| 64-bit Enabled Solaris | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| HP-UX IPF | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Linux for x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||
| Solaris for x64 | 4.2 | 5.1 | 9.2 TS2M3 | 9.3 TS1M1 | ||