Problem Note 42534: The SAS® Customer Intelligence common data model might not be updated with SAS® Digital Marketing response data
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The CI_RESPONSE_HISTORY table in the SAS Customer Intelligence Common Data Model might not be updated with SAS® Digital Marketing response data. This problem occurs when you use JBoss as the Web application server and the system encounters broadcasts that use a non-Latin character set, such as German. Even when the JBoss server is set to the UTF-8 encoding in the JBoss Server.xml file, the SAS Digital Marketing wrapper.log file returns the following error:
fatal.error: Invalid byte 1 of 1-byte UTF-8 sequence
There is no workaround for this problem.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows XP 64-bit Edition | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft® Windows® for x64 | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 for x64 | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Microsoft Windows XP Professional | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Windows Vista | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Windows Vista for x64 | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| 64-bit Enabled AIX | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| 64-bit Enabled HP-UX | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| 64-bit Enabled Solaris | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| HP-UX IPF | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Linux | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Linux for x64 | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
| Solaris for x64 | 5.3 | 5.41 | 9.2 TS2M0 | 9.3 TS1M0 | ||
A fix for this issue for SAS Marketing Automation 5.3_M3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C18.html#42534A fix for this issue for SAS Marketing Automation 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E08.html#42534
The following error occurs when you use JBoss as your Web application server and when your system encounters a broadcast that uses a non-Latin character set: "fatal.error: Invalid byte 1 of 1-byte UTF-8 sequence"
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2011-05-18 08:53:20 |
| Date Created: | 2011-02-28 05:03:53 |