Usage Note 42349: Tips for Troubleshooting SAS Logon Manager authentication problems
When logging on to the SAS Stored Process Web Application, the SAS® Information Delivery Portal or other SAS Web Applications, the SAS Logon Manager is used
to authenticate users. This Usage Note provides some
tips for troubleshooting problems if you are unable to determine
why a user cannot logon successfully.
- When the logon fails, check the SAS® Metadata Server log file and look for error messages
concerning the user who could not log on successfully.
- Try to logon to another client application such as SAS® Enterprise Guide® using the same user account.
- Turn on more logging for the SAS Logon Manager by following these steps:
- Using SAS® Management Console,
under SAS Foundation Services, select:
Remote Services ► Core ► Logging Services ► Properties ► Service Configuration (tab) ► Configuration (button)
- In the Logging Service Configuration window set the following Contexts:
com.sas.services.user DEBUG
com.sas.framework.services INFO
- Using SAS Management Console,
under SAS Foundation Services, select:
SASWIPServices9.2 Local Services ► Core ► Logging Services ► Properties ► Service Configuration (tab) ► Configuration (button)
-
In the Logging Service Configuration window, set the following Contexts:
com.sas.svcs.authentication DEBUG
RootLoggingContext INFO
- Restart your SAS Remote Services and your Web Application Server.
- Logon to the SAS Stored Process Web Application
or the SAS Information Delivery Portal.
- On your Web Server machine,
check the following log files for messages about the user
who could not logon successfully.
.../Lev1/Web/Logs/RemoteServices.log
.../Lev1/Web/Logs/SASWIPServices9.2.log
Operating System and Release Information
| SAS System | SAS Integration Technologies | z/OS | 9.2 TS2M0 | |
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 9.2 TS2M0 | |
| Microsoft Windows XP 64-bit Edition | 9.2 TS2M0 | |
| Microsoft® Windows® for x64 | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 Datacenter Edition | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 Enterprise Edition | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 Standard Edition | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 for x64 | 9.2 TS2M0 | |
| Microsoft Windows Server 2008 for x64 | 9.2 TS2M0 | |
| Microsoft Windows XP Professional | 9.2 TS2M0 | |
| Windows Vista | 9.2 TS2M0 | |
| Windows Vista for x64 | 9.2 TS2M0 | |
| 64-bit Enabled AIX | 9.2 TS2M0 | |
| 64-bit Enabled HP-UX | 9.2 TS2M0 | |
| 64-bit Enabled Solaris | 9.2 TS2M0 | |
| HP-UX IPF | 9.2 TS2M0 | |
| Linux | 9.2 TS2M0 | |
| Linux for x64 | 9.2 TS2M0 | |
| OpenVMS on HP Integrity | 9.2 TS2M0 | |
| Solaris for x64 | 9.2 TS2M0 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
This Usage Note provides some tips for troubleshooting problems if you are unable to determine why a user cannot logon successfully using SAS Logon Manager
| Date Modified: | 2011-02-24 12:19:37 |
| Date Created: | 2011-02-09 17:52:40 |
