The way to log in to your profile is as follows:

1. Navigate to the SAS Support / Downloads & Hot fixes web page.



2. At the top of the page, on the right, click the Log in button.





3. In the dialog box that appears, enter your e-mail address and password. A “Welcome” message should appear at the top of the page. This indicates that you are now logged in.

If the Login Procedure above Did Not Work

1. Click the Log in button at the top of the main SAS CUSTOMER SUPPORT page.





2. If you still have issues, click the Forgot password? link at the bottom of the Profile Login dialog box.




3. If you receive the message "Registered user not found," send an e-mail message to SASProfileHelp@sas.com and include the error that you received along with the e-mail address that you used.



4. Important: Your e-mail address must match the address that SAS has in the database. If your e-mail address has changed, modify your profile with the correct information. Click the Edit your profile link shown here:
   
   
   
   
5. Additional step for SAS Site Representatives: You must also change your information at the Address Changes and Site Rep Information site.

Other Known Issues

• When you change your SAS Profile password, change it to something that uses only alphanumeric characters.
• Use the My SAS Profile link to make changes.
• A few non-alphabetic and non-numeric characters are causing issues for some users’ passwords (for example: %).

Operating System and Release Information