Problem Note 42675: INFO messages might occur repeatedly in the Web application-server log file when you use SAS® BI Dashboard
The following INFO message might be logged every 30 seconds in the Web application-server log when you use SAS BI Dashboard after an upgrade from release 4.2 to 4.3:
INFO [STDOUT] [EventCandidateRef Heartbeat]
WARN [] com.sas.bi.dashboard.egfhandlers.BidEventCandidateRefHandler -
Error getting Candidate Indicator List: org.apache.axis2.AxisFault:
The service cannot be found for the endpoint reference
(EPR) http://xxx.xxx.xx:xxxx/SASBIDashboard/services/CandidateIndicatorListService
To avoid these repeated messages, there are two files that you must update after Upgrade-in-Place from SAS® BI Dashboard 4.2 to 4.3. The files are named biDashboardIndicatorHeartbeat.crh and BIDashboardIndicatorRequestor.crh. These files are stored in the WebDAV and should be modified via SAS® Management Console. If the files are not updated, the application logs might grow very large with HeartBeat errors every 30 seconds.
Follow these steps to modify the two .crh files:
- Open SAS Management Console on the middle tier and select Folders ► System ► Applications ►
SAS BI Dashboard ► BI Dashboard 4.3 - Event Generator.
- In the
CandidateRefHandlerConfigs and CandidateRequestHandlerConfigs
folders, highlight and write the contents of the leaf-node .crh files to a physical path on your operating system by selecting "Write Content to External File... ". Be sure to keep the same name for the .crh files.
- Edit the files, making the following changes:
- In SAS® Management Console, delete the two .crh objects. Then right-click the parent folder and select
Add Content from External Files(s) or Directories to import the .crh objects from the edited copies.
- Restart SAS Remote Services and the Web application server.
Note that if the metadata server is running in a UNIX operating environment, you need to invoke SAS Management Console from UNIX and not through a Windows client. Otherwise, all of the selections will not be available.
Operating System and Release Information
| SAS System | SAS BI Dashboard | Microsoft Windows XP Professional | 4.3 | | 9.2 TS2M3 | |
| Microsoft Windows Server 2008 for x64 | 4.3 | | 9.2 TS2M3 | |
| Microsoft Windows Server 2008 | 4.3 | | 9.2 TS2M3 | |
| Microsoft Windows Server 2003 for x64 | 4.3 | | 9.2 TS2M3 | |
| Microsoft Windows Server 2003 Standard Edition | 4.3 | | 9.2 TS2M3 | |
| Microsoft® Windows® for x64 | 4.3 | | 9.2 TS2M3 | |
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | | 9.2 TS2M3 | |
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Enterprise 32 bit | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Enterprise x64 | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Home Premium 32 bit | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Home Premium x64 | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Professional 32 bit | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Professional x64 | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Ultimate 32 bit | 4.3 | | 9.2 TS2M3 | |
| Windows 7 Ultimate x64 | 4.3 | | 9.2 TS2M3 | |
| Windows Vista | 4.3 | | 9.2 TS2M3 | |
| Windows Vista for x64 | 4.3 | | 9.2 TS2M3 | |
| 64-bit Enabled AIX | 4.3 | | 9.2 TS2M3 | |
| 64-bit Enabled Solaris | 4.3 | | 9.2 TS2M3 | |
| HP-UX IPF | 4.3 | | 9.2 TS2M3 | |
| Linux for x64 | 4.3 | | 9.2 TS2M3 | |
| Solaris for x64 | 4.3 | | 9.2 TS2M3 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2011-05-18 14:04:24 |
| Date Created: | 2011-03-14 13:23:27 |