Problem Note 42588: Opening a large information map in SAS® Enterprise Guide® might display empty prompts
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In SAS Enterprise Guide, when you open an information map that uses a large data source, prompts associated with the information map might display with no values. Typically, this problem occurs if it takes more than 90 seconds to open the prompt window because the prompt control times out before all the dynamic values can be retrieved.
As a circumvention, you can create a smaller table that contains the values used for the dynamic prompt so that the values can be retrieved in less than 90 seconds.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Add-in for Microsoft Office | Microsoft® Windows® for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows XP Professional | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista for x64 | 4.3 | 5.1 | 9.2 TS2M3 | 9.3 TS1M0 | ||
A fix for this issue for SAS Enterprise Guide 4.305 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C44.html#42588A fix for this issue for SAS Add-in for Microsoft Office 4.305 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C46.html#42588A fix for this issue for SAS Enterprise Guide 4.3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D18.html#42588A fix for this issue for SAS Add-in for Microsoft Office 4.3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D19.html#42588| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2011-03-03 14:37:36 |
| Date Created: | 2011-03-03 14:19:30 |