Problem Note 42307: Logging on to the SAS® Warranty Analysis rich client machine fails
After logging on to the SAS® Warranty Analysis rich client, you see the following error:
An unknown error occurred while attempting to log into the Warranty application.
Please contact your system administrator.
The log for the SAS® Analytics Platform server will contain a stack trace similar to this one:
Retrieved 0 WarrantyDataSelection objects to set for read access in mirror.
2011-01-27 01:51:05,107 [Metadata - TaskInter] ERROR com.sas.analytics.mfg.warranty.queue.JobManager - Error during task (1):com.sas.analytics.mfg.warranty.queue.client.QueuingException:
Failed to retrieve a list of metadata objects of type [WarrantyDataSelection]
at com.sas.analytics.mfg.warranty.core.security.TaskUpdateReadPrivsInMetadataMirrorForUserByContentType.execute
(TaskUpdateReadPrivsInMetadataMirrorForUserByContentType.java:72)
The problem is that the code does not correctly handle the case of zero metadata objects.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Standard Edition | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2008 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2008 for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| 64-bit Enabled AIX | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| 64-bit Enabled Solaris | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| HP-UX IPF | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| Linux for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Logging on to the SAS® Warranty Analysis rich client fails. The message "An unknown error occurred while attempting to log into the Warranty application" is displayed.
| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2011-05-27 09:57:39 |
| Date Created: | 2011-02-04 16:30:40 |
