Problem Note 41478: Tracked links do not redirect correctly if the tracking variable contains an ampersand and an Internal Server Error occurs
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SAS® Digital Marketing embeds variable values into tracked link URLs in order to pass those values back to the tracking servlet. Passing enables you to ascertain whether the link is selected by a particular e-mail recipient. However, if a variable value contains an ampersand (&), such as in user&name@domain.com, then the ampersand is interpreted as a control character in the URL. The tracked link fails to connect and you receive the following error:
HTTP 500 Internal Server Error
This behavior occurs even if obfuscation of the tracked link is activated.
The only workaround is to screen the data that is populating the tracked link variables and ensure that the data does not contain any ampersands.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | z/OS | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 |
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Microsoft Windows XP 64-bit Edition | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Windows Vista | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| 64-bit Enabled HP-UX | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Linux | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Linux on Itanium | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| OpenVMS Alpha | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Solaris for x64 | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
| Tru64 UNIX | 5.1 | 6.1 | 9.1 TS1M3 SP4 | 9.3 TS1M2 | ||
A fix for this issue for SAS Digital Marketing 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F60.html#41478| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2012-01-12 09:40:29 |
| Date Created: | 2010-11-02 08:21:20 |