If SAS Warranty Analysis loses contact with the SAS^® Workspace Server, your system might stop responding, leaving the analysis stopped in the running state. This can happen, for example, if the object spawner is stopped or fails or if the SAS® process for the workspace server connection is terminated. Normally, when the object spawner is started, the analysis icon is updated on the next cycle of the JobControl table, typically within 5 minutes. However, if the middle tier is not restarted, it is possible that an analysis will stay in the Updating state for as long as 24 hours.

To work around this issue, restart the middle tier.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Warranty Analysis	Microsoft Windows Server 2003 Datacenter Edition	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		Microsoft Windows Server 2003 Standard Edition	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		Microsoft Windows Server 2003 for x64	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		Microsoft Windows Server 2008	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		Microsoft Windows Server 2008 for x64	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		Microsoft Windows Server 2003 Enterprise Edition	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		64-bit Enabled AIX	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		64-bit Enabled Solaris	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		HP-UX IPF	4.2	4.3	9.2 TS2M3	9.2 TS2M3
		Linux for x64	4.2	4.3	9.2 TS2M3	9.2 TS2M3

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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A fix for this issue for SAS Warranty Analysis 4.2_M1 is available at:

https://tshf.sas.com/techsup/download/hotfix/HF2/D12.html#41404

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An analysis task is stopped in the running state, and the Edit, Delete, Copy Options, Submit, and Rename menu items appear dimmed.

Type:	Problem Note
Priority:	high

Date Modified:	2020-02-25 15:42:32
Date Created:	2010-10-26 12:05:23