SUPPORT / SAMPLES & SAS NOTES
Problem Note 41404: A SAS® Warranty Analysis task is stopped in the running state and multiple menu items appear dimmed
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If SAS Warranty Analysis loses contact with the SAS® Workspace Server, your system might stop responding, leaving the analysis stopped in the running state. This can happen, for example, if the object spawner is stopped or fails or if the SAS® process for the workspace server connection is terminated. Normally, when the object spawner is started, the analysis icon is updated on the next cycle of the JobControl table, typically within 5 minutes. However, if the middle tier is not restarted, it is possible that an analysis will stay in the Updating state for as long as 24 hours.
To work around this issue, restart the middle tier.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 |
| Microsoft Windows Server 2003 Standard Edition | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2003 for x64 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2008 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2008 for x64 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| 64-bit Enabled AIX | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| 64-bit Enabled Solaris | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| HP-UX IPF | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Linux for x64 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||