The SAS Download Manager might not launch when you use it to download a SAS Software Depot. Although the initial screen for the SAS Download Manager appears, the screen soon disappears.

A message that is similar to that which follows might be written to the bootstrap.log:

The bootstrap.log file is located in C:\Documents and Settings\user-ID\Local Settings\Application Data\SAS\SASDeploymentWizard\9.2.

This problem might be caused by your anti-virus software, which might prevent the SAS Download Manager from launching.

To work around this issue, perform the following steps:

1. Disable your antivirus software.
2. In Microsoft Windows Task Manager, stop any background processes that are associated with your antivirus software.
3. Restart the SAS Download Manager.

If the SAS Download Manager still does not launch after you disable your antivirus software, the following error message might appear in the bootstrap.log:

The following error might also appear:

To resolve this issue, use the -datalocation <dir> option to redirect the path of the log files. Perform the following steps:

1. Select Start ► Run.
2. Type the path to your SAS^® Download Manager.
The default path is C:\Program Files\SAS\SASDownloadManager\1.4\esdclient.exe -datalocation c:\temp).
Note: Ensure that the c:\temp folder exists when you redirect the log file path, using the -datalocation <dir> option.
3. Restart the SAS Download Manager by using the above path and option.

Operating System and Release Information