Problem Note 41391: A SAS® Warranty Analysis 4.2 client application that uses the SAS® Analytics Platform server loses its connection to the server and closes
 |  |  |  |  |
The SAS Analytics Platform server uses a long polling mechanism to minimize network traffic. In long polling, the client side holds a network connection open while the network is in a wait state. In some network environments, the connection is closed (for example, by a firewall timeout), and the client of the SAS Analytics Platform fails.
When the connection is closed, the following dialog box appears in the SAS® Warranty Analysis rich client:
The only option is to click OK and then restart the rich client.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2003 for x64 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2008 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2008 for x64 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| 64-bit Enabled AIX | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| 64-bit Enabled Solaris | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| HP-UX IPF | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
| Linux for x64 | 4.2 | 4.3 | 9.2 TS2M3 | 9.2 TS2M3 | ||
A fix for this issue for SAS Warranty Analysis 4.2_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D12.html#41391| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2010-11-09 11:47:07 |
| Date Created: | 2010-10-26 07:49:39 |