When you attempt to invoke the SAS BI Dashboard Web application, the following error might occur in the browser window:

HTTP Status 500 – 
________________________________________
type Exception report
message 
description The server encountered an internal error () that prevented it
from fulfilling this request.
exception 
org.apache.jasper.JasperException: javax.servlet.ServletException: 
javax.servlet.jsp.JspException: Exception forwarding for name
init.indicators: javax.servlet.ServletException: 
com.sas.bi.dashboard.context.ContextCreationException: 
Couldn't create DashboardContext: null
...

In addition, the SASBIDashboard4.2.log file that is located in the \Lev1\Web\Logs directory might contain the following error:

WARN  com.sas.bi.dashboard.context.DashboardServices - Theme service not available.
ERROR com.sas.bi.dashboard.context.DashboardServices - ERROR: Exception thrown: null

These errors occur if you have set a theme in the SAS^® Information Delivery Portal as your default theme and then you subsequently deletd the theme from the installation.

To resolve the problem, log into the portal, change your theme preference to another theme and log off. You should be able to open the SAS^® BI Dashboard after changing the theme preference to a valid theme.

Operating System and Release Information