Problem Note 38659: An error occurs when the rich client in SAS® Warranty Analysis loses its connection to the server
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In SAS Warranty Analysis, the rich client application loses the connection to the server, which generates a dialog box with the following error message:
SAS Warranty Analysis has lost its connection to the server and must be closed. Try restarting the application. If the problem persists, contact your system administrator for assistance.
The problem occurs because the SAS Analytics Platform event mechanism does not work reliably in some networking environments. As a result, the connection closes. When this error occurs, the only option is to click OK in the dialog box and then restart the rich client.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.1 | 4.3 | 9.1 TS1M3 SP4 | 9.2 TS2M3 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.1 | 4.3 | 9.1 TS1M3 SP4 | 9.2 TS2M3 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.1 | 4.3 | 9.1 TS1M3 SP4 | 9.2 TS2M3 | ||
| 64-bit Enabled AIX | 4.1 | 4.3 | 9.1 TS1M3 SP4 | 9.2 TS2M3 | ||
| 64-bit Enabled Solaris | 4.1 | 4.3 | 9.1 TS1M3 SP4 | 9.2 TS2M3 | ||
| HP-UX IPF | 4.1 | 4.3 | 9.1 TS1M3 SP4 | 9.2 TS2M3 | ||
A fix for this issue for SAS Warranty Analysis 4.2_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D12.html#38659A fix for this issue for SAS Warranty Analysis 4.1 is available at:
http://www.sas.com/techsup/download/hotfix/warnty41.html#038659| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2010-05-14 09:56:32 |
| Date Created: | 2010-02-08 17:47:12 |